TARC On-Demand
This spring, TARC is introducing a 6-month on-demand pilot service called TARC On-Demand. The service is for short local trips and uses smaller vehicles that customers can hail from their smartphones when they need to.
This service will operate in two zones, on in New Albany, and another in Jeffersontown.
Click below to learn more about each zone.
Within each zone, customers will have the freedom to move just by using an app on their phones. Customers can go from any point to any other point within the zone, or for a reduced price they can take TARC On-Demand to a TARC stop within the zone to connect to regular TARC bus service and go anywhere else in the region.
What is TARC On-Demand?
TARC On-Demand service is for short local trips and uses smaller vehicles that customers can hail from their smartphones when they need to.
What is the fare?
For $5 a customer may travel to and from anywhere within the zone.
For only $2 a customer may travel from anywhere within the zone to any bus stop within the zone.
What are my payment options?
You may pay for TARC On-Demand with credit/debit cards. You may also call 502.214.7505 to book and pay over the phone—please note credit/debit cards are stored to your account, if paying for the first time via phone please call during business hours (5:30 a.m. – 8:30 p.m. weekdays) to have a card stored to your account.
When paying with cash, the exact fare is required; driver cannot make change
Where in New Albany will TARC On-Demand service?
In New Albany, the zone covers the entire city, including important destinations like downtown New Albany, Indiana University Southeast, and the Grant Line Industrial Park.
Where in Jeffersontown will TARC On-Demand service?
In Jeffersontown, the zone includes an area ranging from Plainview to the Bluegrass Commerce Park, to downtown Jeffersontown. In addition, students attending Galen College of Nursing can use the service to connect from the #31 Shelbyville Road.
Can I use TARC On-Demand to connect to TARC fixed-route service?
For only $2 a customer may travel from anywhere within the zone to any bus stop within the zone.
If I use TARC On-Demand to connect to a fixed route service, is my full ride already paid for?
At this time, payments through the app for TARC On-Demand do not include the connecting fixed-route fare. You will need to make that payment at the farebox on the bus using cash or your MyTARC card (MyTARC Mobile—TARC’s mobile ticketing service—launches April 23rd and will be an additional option to pay for fixed-route service).
What are the hours of service?
Hours of service for both areas will be:
- Weekdays: 5:30 a.m. – 8:30 p.m.
- Saturday: 7 a.m. – 9 p.m.
- Sunday: 8 a.m. – 6 p.m.
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What do I use to plan my trip?
Use the TARC On-Demand app—available in your app store—to plan your trip, select your choice of travel, and pay from your mobile device.
The TARC On-Demand app is available for free in the Google Play Store as well as the Apple App Store.
How will I recognize my TARC On-Demand vehicle?
Your ride-share vehicle will be marked with TARC On-Demand branding to guarantee a safe, convenient, and affordable ride to your destination.
How long will the driver wait for me?
Your driver will wait 30 seconds.
What is the policy for car seats or boosters for children?
Children’s car seats or boosters must be provided by passengers.
How do I book in advance?
Choose a date or time in advance. Bookings can be made on-demand up to 7 days in advance. You have the option to book for multiple days with the same pick-up and drop-off schedule.
What if I don’t have a smartphone?
You can book a ride on the booking website (book.tarc.rideco.com) or by calling the call center at (502) 214-7505.
Do all TARC On-Demand drivers have to have a background check
All TARC On-Demand drivers must pass a background check and complete appropriate training.
How do I know my ride is coming?
You will be notified when you’re next to be picked up, and you can track your ride in real-time in the TARC On-Demand app and booking site.
Can customers using wheelchairs use TARC On-Demand?
During the pilot period, each zone will have four regular vehicles assigned to it and one of the vehicles will be wheelchair-accessible, with a weight limit up to 400 pounds for chair and rider combined. Customers who would like to request the wheelchair-accessible vehicle will be able to do so within the app while booking or they can do so online (book.tarc.rideco.com) or by calling the TARC On-Demand Call Center at (502) 214-7505. TARC3 service will also continue to be available in New Albany and Jeffersontown during the pilot period without any adjustments.
I think I left an item on a vehicle. Does TARC On-Demand have a lost and found?
I think I left an item on a vehicle. Does TARC On-Demand have a lost and found?
How can I contact TARC On-Demand if I have comments, concerns or questions?
You can contact TARC at anytime by via the below methods:
Phone: (502) 585-1234
TTY: (502) 213-3240
Email: info@ridetarc.org
